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Frequently Asked Questions Frequently Asked Questions

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  1. Why Can't we park on the grass?
  2. Why is parking on our roadways not permitted?
  3. Why do I have to leave my garage light on from dusk to dawn?
  4. Can't I put my trash out in bags?
  5. Can the smoke/fire alarms go off even if there is no smoke or fire in the unit? What do I do?
  6. Are all the smoke alarms in the house the same type?
  7. Can I rent the clubhouse for personal parties? What are the parking restrictions for guests?
  8. What is the proper method to contact the Trustees if I have a problem with my unit?
  9. Can I stain my own deck? What's the procedure?
  10. Can I plant flowers in my front/rear yard?
  11. I would like to purchase a front storm door, what's the procedure?
  12. I have a window that has "fog or smoke" between the window panes. What can I do?
  13. I need to know if there's radon in my home. Who can I call?
  14. There's water dripping out one of my water heater valves. What do I do?
  15. I have a large item for trash pick up i.e. TV, Refrigerator, outside grill, etc. what's the procedure?
  16. Can I use my fireplace if the power goes out?
  17. What is the deductible amount of our major insurance policy?
  18. What are those wires on the roof of some of the units?
  19. Who do I contact for address labels to send in the monthly associations dues
  20. Does the Association supply Salt for our driveways and walkways?
  21. Do I need to shovel snow off my deck?
  22. What's a 6D certificate and why do I need one to sell or refinance my mortgage?
  23. How do I get a smoke alarm?
  24. Do I need to have carbon monoxide detectors in my home?
  25. Should I use snow rakes to rake the snow off the roof in winter?
  26. Why do we pay the Trustees, I thought this was a volunteer job
  27. Why can’t I park in the clubhouse parking lot?
  28. Am I allowed to trim and/or prune the shrubbery in front of my unit?
  29. What is the contact information for our CONDO INSURANCE AGENT?






































Why can't we park on the grass?
Just parking on the grass isn't the issue. Cars parked on the grass occasionally won't hurt it. The real problem is that there are sprinkler heads in the ground near the curb. Running over a sprinkler head will destroy it and then we have to replace it at significant cost. We're on a mission here to keep operating costs to a minimum.

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Why do I have to leave my garage light on from dusk to dawn?>

Olde Canal Village was, unfortunately, built without street lights, leaving us in the darkat night. There are a couple good reasons to light this place up at night. First, we have the issue of not being able to see to walk on the sidewalk. The road is black and the sidewalks are black so it's very difficult, if not impossible to see when walking at night. Second, as advised by the Uxbridge Police Department there is no better deterrant to crime than a well lit house. We've already had a car stolen from here and others vandalized. It's not a pervasive problem, but it has happened. We don't want that to happen again so the Trustee's have initiated a dusk-to-dawn lighting policy to keep this place safe.

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Can't I put my trash out in bags?

No! Too many times trash has blown out of the bags and in one instance, the bag itself went blowing around the neighborhood. The trash pickup people accept no responsibility for trash that gets scattered around. On days when you choose to recycle, put your recycle material in a recycle bin provided. If you don't have a bin, contact a Trustee.

All trash and re-cycling containers should be taken out and placed at the end of the driveways on the night before trash pickup on Fridays (unless there is a holiday). These containers must be taken in before the end of the day of the trash pickup.

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Can the smoke/fire alarms go off even if there is no smoke or fire in the unit? What do I do?
First, when a smoke detector alarm goes off it is not the right time to evaluate whether it's a real or a false alarm. Have you ever been in a building when a fire alarm sounds? It's almost always the case that people, first, consider it a false alarm. You should move to a safe place as quickly as possible. I would go to a neighbor's house (across the street, not next door) and call 911. Let the fire company determine if its real or not. You might also notify neighbors on either side. But, yes, smoke alarms can go off even if there is no fire. The reason for a false alarm, most often, comes from dust inside the unit that cannot be distinguished from smoke.

When one of your smoke detectors detects smoke it sounds it's alarm and signals the other units in the house to sound their alarms also. This is because we want the detector in our bedroom to go off when smoke is detected in the basement. When a detector detects smoke it blinks red. The unit with the blinking red light is the one that triggered the alarm. Bugs can also get inside a fire/smoke detector and trigger a false alarm. Keeping a can of compressed air (like you'll find in stores that sell computers for cleaning keyboards) on hand will help to blow the dust out of the detector.

We are required by our condo insurance company to test all smoke detectors once a year. We conduct that test in October.

If one senses smoke, they should all sound their alarms. Smoke detectors are powered by the house electrical system. If you hear an occasional beep from one of the detectors, it is signaling a weak battery. The batteries provide a backup for the house electrical system should it fail so it's imperative that the batteries be replaced regularly. If you need help changing a battery (9v) please contact the building coordinator for your building (Building Reps.) or a Trustee (Trustee Comm Form). A list of building coordinators can be found to the left on a green button labeled "Bldg.Reps".

You will be asked once a year to check that your detectors work properly. Our building coordinators will provide you with information regarding this test and the proper form you will need to sign. Should you require a smoke alarm the Trustees will provide this to you but at your cost, which is $15 for the basic one and $30 for the garage unit. The Trustees maintain a small inventory of detectors.

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Are all the smoke alarms in the house the same type?

No, there are three types of smoke alarms: ionization, photo-electric, and heat sensors. All are manufacutred by Kidde (Formerly know as FireX). The Board keeps a small inventory of these alarms on hand and the Board will provide for their installation. Each alarm comes with a back up battery which should be changed when the alarm emits a beep at 15 second intervals.

The ionization alarm is the most standard of the three. The cost is approximately $15. The photo-electric is used near sources of steam such as kitchens and bathrooms. The cost is $20. All alarms must be installed with an adapter at an added cost of $5. Remember, smoke detectors have a ten year life expectancy. Beyond ten years they should be replaced.

All alarms in your house are interconnected into a common circuit which allows them to "signal" one another in the event of a fire so that when one detector detects smoke all detectors sound their alarms. (FYI: If you're looking for the detector that first detected smoke, look for a blinking red light on each unit. All but the detector that detected the smoke will be green. The one that sounded the alarm will be blinking red. If you have a can of compressed air, blow out that detector to stop the alarm.)

Smoke alarms are inspected by the Board through the Building Coordinators each October as required by our insurance carrier.


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Can I rent the clubhouse for personal parties? What are the parking restrictions for guests?
Yes, you can rent the clubhouse (free after rebate) as long as you abide by the rules (Clubhouse Rules). You can find the rules published on this website (click the Documents button above on the red ribbon). To reserve the clubhouse, fill out the proper form (Reserve Clubhouse Form)  (You can print the form by clicking on "Documents" above, selecting "Clubhouse Contract" and then pressing <ctrl> "P".) or you can contact one of members of the Clubhouse Committee for a copy. See the traffic circle bulletin board for Committee members and phone numbers.

You must put a $100 deposit down and if it's properly cleaned and there is no damage, your deposit will be fully returned. The rules include a restriction on alcohol use and other things that the "Clubhouse Rules" explain. Guest should park in the parking spaces provided and if there is insufficient room, they may park on the street but NOT in the circle. See Permitted Parking Map


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What is the proper method to contact the Trustees if I have a problem with my unit?

For emergencies, call them or knock on a door. The "standard" preferred method for non-emergency situations is by means of a Trustee Communication Form.
Paper forms are also available on the clubhouse bulletin board. Fill out the form, give it to a Trustee, or drop it in the box behind the traffic circle bulletin board.

Everyone is asked to please use the form. It makes things easier for the Trustees to manage and to assure you a prompt response. The written form (or the on-line interactive form) will go on the agenda for the next Trustee meeting. Verbally reporting a problem may or may not be overlooked.

Can I stain my own deck? What's the procedure?

Yes you can. Call one of the Trustees. They have stain available at no cost to you. Residents are encouraged to stain their own decks to help defray costs and to keep Association fees down. You will need to clean your deck before applying stain. Wash with soap or deck cleaner, rinse and let dry completely before applying stain.

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Can I plant flowers in my front/rear yard?

Yes, at the owner's expense and in the mulch areas only. The Board is willing to assist you should you need help. Keep in mind that all plants become the property of the Trust and cannot be removed without Board authorization. Nothing, however, is permitted around the pear trees.

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I would like to purchase a front storm door, what's the procedure?

There are only two approved storm doors allowed in white only. The manufacturer is Larson and they can be purchased at Lowes.

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Why can’t I park in the clubhouse parking lot?

Residents and visitors are required to park in their respective driveways and/or garages. Visitor overflow can be accommodated in the clubhouse parking area unless the clubhouse is in use. Otherwise please observe our on-street parking restrictions and see the Permitted Parking Map

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I have a window that has "fog or smoke" between the window panes. What can I do?
The smokey appearance is caused by a seal failure. It is the result of a broken seal between the two layers of glass.

In addition to a smokey cloudiness you might also see streaks of a dark yellow color that looks like the window was sprayed with a sprayer. The windows in our houses are guaranteed for life. We are now calling our original contact, Ms. Lisa Beaulieu @ Horner 508-235-4317. The windows are guaranteed for life but labor is not a part of the guarantee.


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I need to know about Radon in my basement. What can I do?
If you need to know if there's RADON in your house you need to have it professionally checked. See the vendors list (to the left) for qualified vendors to do the tests.

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There's water dripping out one of my water heater valves
The valve you're talking about is more than likely the temp/pressure relief valve. Water is NOT supposed to come from that valve if everything's working correctly. Call a plumber ASAP. This may be a serious matter. You need a professional. The valve is supposed to protect you from serious damage if the water gets too hot and starts producing steam causing a build up of pressure inside the tank. An explosion is possible! Treat this seriously. If it's an electric heater, cut the breaker. The circuit breaker for the water heater is supposed to be next to it. If not go to the breaker panel in the basement, find the right breaker from the list on the back of the door panel and trip it (shut it off).

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I have a large item for trash pick up i.e. TV, Refrig, or an outside grill. What's the procedure?

Residents deal directly with Waste Management to dispose of a large item. [Trustee Jim Hayden's phone number,  for security reason, is not included here]. Check your OCV phone directory to call him for answers about how to contact W/M.



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Can I still use my fireplace if the power goes out?>
Yes. Our fireplaces require no electrical connection except to run the fan (if present) so they will continue to operate if the household power goes off.

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What is the deductibe amount on our major insurance policy
Our insurance deductible is $5000 per incident. You should contact the Trustees when and if you have a claim. They will assist you in the proper ways to contact our major carrier and your personal insurance.".

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Should I purchase additional insurance for my unit?
Yes you will need to purchase insurance for your personal items such as furniture, jewelry etc. Most insurance companies carry condo type insurance, as they are aware that communities like OCV have a master policy. Ask about coverage for the Master Policy deductible.

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What are the wires I see along the edge of the roof?
The wires you see on some of the roof tops are heat wires installed to minimize ice dams. Ice dams can cause water to enter your unit as the snow melts, freezes, and melts again. Some residents have experienced major damage during more aggressive winter storms. Heating wires, while not a 100% guarantee, are effective in mitigating, if not eliminating, the problem. You will need to purchase the wire at your cost but the Association will install them for you. They plug into a qualified GFCI outside electrical outlet which can be purchased from Home Depot or other local hardware stores. Contact the Trustees if you're interested. They can help with the length and the proper wattage to buy.


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Who do I contact for address labels to send in the monthly associations dues?

Labels are provided by our Trustee Treasurer or you can download a printable sheet by selecting the Leslie St Jean green button to the left on the web site. At your printer you will need to select under Page Handling/Page Scaling "NONE" from the drop down arrow. The system defaults to "fit to printable page" but this will not print the labels properly.

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Does the Association supply Salt for our driveways and walkways?

Yes, while the snow removal contractor does salt/sand driveways and walkways, there are times when the snow and ice melt and refreeze in the evening. For these conditions we have a 20 gallon barrel of ice melt for residents use. The barrel is located in the parking area on the side of the clubhouse. You will need to bring your own container.

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Do I need to shovel snow off my deck?
We highly recommend that you shovel the snow off your deck if you have a wall that is attached to the deck. Snow up against the wall acts like a dam and as snow melts or weather turns to rain it could run down the wall and into your basement. Rain water coming down from the roof which cannot run into your frozen gutter will create more water, running down the wall, aggrevating the problem.

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What's a 6D certificate and why do I need one to sell or refinance my mortgage?
A 6D certificate is required by your lawyer/realtor as part of the closing. This document certifies that you do not have any outstanding debts on our books. Our Treasurer handles this transaction and requires at least two weeks advance notice. Some banks or loan institutions may require this if you are financing a car. The cost is $100 payable to Olde Canal Trust.

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How do I get a smoke alarm?
If you need smoke alarms, they are available from the Trustees. The Trustees maintain a small inventory of the different types. Contact them with a Trustee Communication Form if you need one. Once you receive a replacement, you will be charged for each unit according to type. (See Smoke Alarm Type). Make checks payable to “Olde Canal Village Trust”.

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Do I need to have carbon monoxide detectors?
Yes. State Law requires that each unit be equipped with CO (Carbon Monoxide) detectors on every habitable floor. It is the responsibility of the homeowner to purchase and install these devices as required.

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Should I use snow rakes to rake the snow off the roof in the winter? ?

No. Raking the snow off the roof results in snow accumulating in the gutters which leads to ice dams which, in turn, can cause leaks inside the units.

Heat wires have proven to be most effective in preventing ice dams and subsequent leaking. See Roof Wiring

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Why do we have to pay the Trustees, I thought this was a volunteer job
Our Trustees are also Property Managers. Many communities like ours hire Property Management Companies who charge for their services. Typical cost is high. Our Trustees perform this for $8,640 a year. This keeps our monthly association fees down. Our Trustees are more dedicated and more diligent in their work than a Property Manager because they live here and are part of the community.

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Why is parking on our roadways not permitted?
Because our roadways are quite narrow, Rule# 27 of our Rules and Regulations state the following: "Due to restricted space, residents, owners, and guests are required to park in their respective driveways unless space is not available."

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Am I allowed to trim and/or prune the shrubbery in front of my unit?

Yes, in fact, it's encouraged by the Board. If you need assistance, please contact the Board using either an on-line Trustee Communication Form (http://ourocv.org) or a paper TCF (located in the clubhouse). Drop the form in the bin behind the bulletin board at the traffic circle.

You might also get some tips from How to Prune Your Shrubs

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What is the contact information for our CONDO INSURANCE CARRIER?

Our condo insurance agent is Rodman Insurance Agency Inc. @ 781-247-7800. 145 Rosemary St., Building A, Needham MA 02494. The Fax is 781-444-0090


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